PetSmart at 278 New Britain Avenue in Plainville, Connecticut

Customer Reviews about PetSmart

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  I work at a competitor chain pet store, but i always like to look in other stores just to check them out and specifically see other store's selection of fish and live animals, as mine is limited. I casually came in and went straight for the fish tanks, and I was very dissapointed. I understand how hard it is to keep so many tanks looking good, but all the tanks looked very bad. Glass was so dirty on some that i could barely see the fish inside and they have VERY small spaces for each group of fish, (even very large fish) even for a short period of time. Overall they looked like they were not well taken care of and there were two emplyees standing next to them the entire time.I would never buy a fish from there. When I went to see the small animals (hamster etc) the enclosures looked pretty good but the reptiles made me upset. Again, some glass was so dirty that i could not even see the reptile inside, the very small cages were overstocked with inhabitants, specifically the baby bearded dragons, very small spaces for the snakes aswell. Something that bothered me the most was the Ball Pythons. I don't know a huge amount about snakes, but there were two in one enclosure (not sure if thats ok) and the one that was moving around looked EXTREMELY skinny, even for a baby snake. Overall the store was a bit chaotic but for a pet store I would expect the live animals in stock to be in the best condition they can possibly be.
  July 05, 2017

  by Sierra Pizzoferrato
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  They are pretty good with helping you but I think the employees should know more about the pets they are trying to sell. Also when I went to get my 2 budgies they cought them with a net which I find terrifying but everything else is good ♥
  May 12, 2017

  by PRECIOUSJIMIN

Opening hours Closed now

Tomorrow: 10:00 am — 06:00 pm

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